General Questions
What is RUSTER?
RUSTER is a brand created by three visionary students who are passionate about transforming the beauty industry. We are dedicated to developing innovative, futuristic makeup devices. Our mission is to save time for makeup users while elevating their entire beauty routine with one revolutionary tool.
What is the RUSTER Makeup Brush?
The RUSTER Electric Makeup Brush is a groundbreaking device that features three interchangeable brush heads designed for foundation, blush, and bronzer. This device is built to simplify and speed up your makeup application process. It ensures flawless results even for beginners, offering both convenience and perfection in every use.
How does it work?
The RUSTER Electric Makeup Brush is incredibly easy to use. Insert the batteries into the device and attach your preferred brush head. Simply glide the brush across your face with your makeup product of choice, and experience a noticeable transformation in your routine. The process is seamless and requires no prior experience to achieve professional results.
What are the benefits?
There are numerous benefits to using RUSTER. The brush dramatically reduces the time spent on makeup application, helping you achieve a flawless finish in minutes. The brush heads are crafted from premium synthetic hair that is gentle on the skin, even for those with sensitive skin types. RUSTER is designed for durability, ensuring long-term performance and saving money in the long run. Its innovative technology ensures minimal product waste, making your makeup last longer. For a detailed overview, visit our Benefits page.
Is it suitable for all skin types?
Yes, the brush is designed for all skin types, including sensitive and textured skin. The high-quality synthetic bristles are gentle and healthy for the skin, ensuring a comfortable experience for everyone.
Product Features
What makes it unique?
It ensures perfect results, even for beginners, with precision and speed.
What types of makeup can I use?
The brush works with liquids, powders, creams, and more.
Are brush heads included?
Yes, three heads are included for foundation, blush, and bronzer. Only with the All-In-One Pack.
How do I clean it?
Detach the heads and clean them with a cleanser. The device can be wiped or carefully rinsed without batteries.
How long does the brush last?
Up to four weeks with daily use. With a full-charged battery.
Is it waterproof?
The brush heads are washable, but the device is not fully waterproof.
Orders and Shipping
How do I order?
Select a product, add it to your cart, and complete the checkout process.
What payment methods do you accept?
We accept Bancontact, Visa, credit cards, Google Pay, Apple Pay, and more.
Do you ship internationally?
Yes, shipping is available worldwide.
How long does shipping take?
In Belgium and the Netherlands, orders may sometimes be delivered the same day if placed early. Otherwise, delivery typically takes one to three business days.
What are the shipping costs?
Shipping within Belgium and the Netherlands costs €4.95. For other countries, shipping fees range between €5 and €15 depending on the destination.
Can I track my order?
Yes, you will receive a tracking code once your package is dispatched. You can use this code to monitor your delivery on the Track My Order page.
What should I do if my order is delayed or lost?
If your order is delayed or lost, please contact our support team immediately. We will investigate and resolve the issue as quickly as possible.
Returns and Warranty
What is your return policy?
You can return the product within 30 days for a refund or store credit.
How do I return a product?
Contact us for detailed instructions.
Is there a warranty?
Yes, RUSTER offers a two-year warranty.
What does the warranty cover?
It covers defects such as motor issues, non-functioning brush heads, and magnetic failures.
How do I claim the warranty?
Contact our support team, and we’ll assist you.
Contact and Support
How can I contact RUSTER?
Visit our Contact Us page for quick and easy support.
When is customer support available?
Support is available 24/7 on weekdays and from 8:00 to 21:00 on weekends.
Do you offer live chat?
Yes, use the chat button on our website for instant help. Positioned at the bottom-right of every page.
Safety and Regulations
Is the RUSTER Electric Makeup Brush safe?
Yes, it is dermatologically tested and safe for all skin types.
Are the materials hypoallergenic?
Yes, the synthetic brush hairs are designed to prevent and reduce allergic reactions.
Has the brush been approved by experts?
Yes, it has been tested and approved by global makeup experts.
Sustainability
Is the brush eco-friendly?
Yes, it is made using bio-friendly recycled aluminum and synthetic bristles. Our production and delivery processes are designed with sustainability in mind.
What materials are used?
The device is crafted from aluminum, and the brush heads feature premium synthetic hairs.
Do you offer a recycling program?
Not yet, but we are working to implement one in the future.
Promotions and Discounts
Do you offer discounts?
Yes, new customers receive a 10% discount for signing up for our mailing list.
Can I use multiple discount codes?
No, only one code can be applied per order.
Do you have a loyalty or referral program?
Not currently, but we plan to introduce exciting programs in the future.
Business and Collaboration
Can I become a distributor or reseller?
Yes, contact us via email for more information.
Can I collaborate as an influencer or affiliate?
Absolutely, we welcome collaborations. Send us an email for partnership opportunities.
Do you offer wholesale pricing?
Yes, wholesale options are available. Please reach out to us for details.